Guest Safety Tips During A Natural Disaster

The Atlantic Ocean is kicking up a few tropical storms Also, consider how your guests will locate food. If
and one confirmed hurricane, not totally unexpectedyour hotel is within walking distance or short driving
for mid-hurricane season. As the eastern seaboarddistance of local restaurants, prepare a list of these
dries off after Tropical Storm Claudette and bracesestablishments for your guests. If not, consider how
for potential damage from Hurricane Bill, hotelyour hotel might cooperate in finding meals for the
operators outside the danger zone are once moreguests. Prepare a plan now, by working with your hotel
faced with the onslaught of evacuees. According toinsurance carrier and various restaurants, that will
the Texas Department of Public Safety, nearly 33cover delivery of food to your hotel for evacuees.
percent of all evacuees intend to ride out the storm inYou might consider contacting agencies such as the
a hotel. Is your hotel one of those?Red Cross if your hotel is not within easy access of
 Public safety officials recommend that hotels servingfood sources.
as evacuation points meet the following Once your establishment is full, make sure to contact
requirements: local authorities and let them know. Most emergency
- Hurricane evacuation shelters should be locatedpreparedness agencies provide information to
outside of hurricane risk areas. evacuees on room availability. Help evacuees save
- Shelters should be located away from floodplains. time looking by letting them know you have no more
- Access roads to the shelter should be checked torooms.
make sure flooding won’t deter evacuees from Before any emergency situation, be it hurricane, flood,
reaching it. tornado, or other event occurs, contact your hotel
- The shelters should be wind-resistant. insurance broker and discuss risk management steps
- Shelters must be located away from hazardousyou need to take in order to ensure the safety of your
materials storage, manufacture, or use facilities.guests while taking on the additional risk of serving as
 What is your responsibility to your guests during anyan evacuation point. Make sure your insurer will cover
evacuation situation, hurricane or otherwise? First,these risks, and talk with your broker to understand
ensure that there is adequate parking for all guests,how this new status could affect your coverage and
and make sure to check with local authorities beforepremiums.
instructing guests to park on public property or streets.